I was charged twice

If you requested a ride with card payment and the payment method wasn't changed, the ride price will be charged automatically. You don't need to give the driver cash.

If you accidentally paid both in cash and by card, try calling the driver within 24 hours using the button in the History section.

Sometimes your bank might notify you of two separate charges because first the funds are reserved on your card, then charged later. Check your bank statement to make sure there weren't any extra charges.

If you have any other payment questions, let us know! We'll be happy to help.

To contact Support, use the in-app chat or email support@fasten.com